Fares and Payment

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How to check for transaction records?

To check your transaction records, you may head to ' My Wallet' -> 'Details' button on the top right corner. Receipts are issued upon request. Feel free to email us at support@sgbike.com.sg (mailto:support@sgbike.com.sg) if you wish to obtain the payment receipts.

What are the modes of payment?

SG Bike e-wallet top-ups can only be made via bank card. Purchases of the SG Bike Ride Pass will be deducted from the SG Bike e-wallet balance. In the event of insufficient balance, deductions will be made directly from the linked bank card.

What are SG Bike e-wallet credits?

SG Bike e-wallet credits may be used for SG Bike Ride Passes (https://support.sgbike.com.sg/927543-What-is-the-SG-Bike-Ride-Pass) and Pay-per-use rides. The e-wallet balance can be found under the “My Wallet” > “Balance” page. The credits also have no expiry date.

How are fares calculated?

Standard series (Mobike/SG Bike): $1 for the first 30 minutes, $0.03 per subsequent minute.* Premium series (SG Bike Premium/Bicycles with child seats/Other Models): Pricing varies, please check in-app for the most accurate pricing. Following are the examples regarding how trip fares are calculated on different models for 60 minutes usage: First 30 Minutes Thereafter Total Cost $1 (Standard Series) $0.03/minute $1.90 $4 (Premium Series) $0.06/minute $5.80 $7 (Premiu...

How do I redeem a promo code?

Using an Android - On your Android device, open the SG Bike app. - Tap the Image icon , then tap "My Wallet". - Tap "Coupons". - Enter the promo code. - Tap "APPLY". ------------------------- Using an iPhone - On your iOS device, open the SG Bike app. - Tap the hamburger menu bar , then tap "My Wallet". - Tap "My Coupons". - Enter the promo code. - Tap "APPLY".

How do I top-up SG Bike e-wallet credits?

Using an Android - On your Android device, open the SG Bike app. - Tap the Image icon , then tap "My Wallet". - Tap "Balance". - Enter the account number you wish to top-up at the top of the screen. - Choose the top-up amount. - Tap "PAYMENT". ------------------------- Using an iPhone - On your iOS device, open the SG Bike app. - Tap the hamburger menu bar ,then tap "My Wallet". - Tap "TOP-UP". - Enter the account number you wish to top-up at the top of the sc...

How do I view my past transactions?

Using an Android - On your Android device, open the SG Bike app. - Tap the Image icon , then tap "My Wallet". - Tap the icon on the top-right hand corner. ------------------------- Using an iPhone - On your iOS device, open the SG Bike app. - Tap the hamburger menu bar , then tap "My Wallet" - Tap "Details" on the top-right hand corner.

Why is my e-wallet balance is negative?

Please top-up (https://support.sgbike.com.sg/149431-How-do-I-top-up-SG-Bike-e-wallet-credits) credits into your SG Bike e-wallet, incurred riding charges may have exceeded the amount in the balance. Under the Terms of Service, SG Bike reserves the right to charge your payment method for the negative e-wallet balance after 30 days. In addition, please also note that you will need to have a balance value of $0 or more in order to unlock any bicycles even if you have a valid ride pass.

Why am I charged even though I have a valid Ride Pass?

The SG Bike Ride Pass is only applicable to Standard series SG Bikes. Each free trip is capped at 30 minutes, with every subsequent minute charged at $0.03 per minute. There is no limit on the number of trips during the validity period of the Ride Pass.

Why did I incur a parking fee?

As per LTA Rules and Regulations, all SG Bikes used must be kept within LTA regulated and approved parking spots denoted by a yellow box and a QR Code. You can tap the menu, then tap into “Parking Appeal”. From there, you may resolve the parking penalty by paying the $5 fee or through submitting an appeal. Please note that you can only submit an appeal once, provide specific details as well as photos when submitting a parking appeal to allow our team to better assist you. To avoid a parking f...

I am charged wrongly, what should I do?

Please drop our support team an email at support@sgbike.com.sg (mailto:support@sgbike.com.sg) and allow them to further assist you with this. Include in the email a picture of your SG Bike properly parked, along with your phone number.