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Why is my e-wallet balance is negative?

Please top-up credits into your SG Bike e-wallet, incurred riding charges may have exceeded the amount in the balance.

Under the Terms of Service, SG Bike reserves the right to charge your payment method for the negative e-wallet balance after 30 days.

In addition, please also note that you will need to have a balance value of $0 or more in order to unlock any bicycles even if you have a valid ride pass.