Account

How do I update my account name?

Using an Android device - Open the SG Bike app - Tap the Image icon, then tap the Image icon again. - Tap "Account Name" and enter your updated account name. - Tap "Ok" Using an iPhone - Open the SG Bike app - Tap the hamburger menu bar, then tap the Image icon. - Tap "Account Name" and enter your updated account name. - Tap "Confirm". Note: Your account name must be between 3 to 20 characters long.

How do I update my profile picture?

Using an Android device 1) Open the SG Bike app. 2) Tap the Image icon, then tap the Image icon again. 3) Tap the Image icon again, then choose between "Snap a Photo" to take a new photo or "Album" to choose from your device gallery. 4) Tap "Done". Using an iPhone 1) Open the SG Bike app. 2) Tap the hamburger menu bar, then tap the Image icon. 3) Tap the Image icon again. A menu will appear allowing you to choose a new profile picture. 4) Tap "Done". Note: Remember to grant SG ...

How do I update my password?

Using an Android device 1) Open the SG Bike app. 2) Tap the Image icon, then tap the Image icon again. 3) Tap "Change Password" > "Get Code". 4) Enter the verification code sent to your phone number. 5) Tap "Verify" and enter a new password. 6) Enter the new password again and tap "Ok". Using an iPhone 1) Open the SG Bike app. 2) Tap the hamburger menu bar, then tap the Image icon. 3) Tap "Change Password" > "Get Code". 4) Enter the verification code sent to your phone num...

How do I update my phone number?

Using an Android - On your Android device, open the SG Bike app. - Tap the Image icon , then tap the Image icon again. - Tap "Phone Number" > "Change Phone Number". - Tap "Get Code" and enter the verification code sent to your old phone number. - Tap "SUBMIT" and enter your updated phone number. - Tap "Get Code" and enter the verification code sent to your updated phone number. - Tap "OK". ------------------------- Using an iPhone - On your iOS device, open the SG B...

How do I add a bank card?

Using an Android - On your Android device, open the SG Bike app. - Tap the Image icon , then tap "My Wallet". - Tap "Balance". - Tap the bank card icon, then tap "ADD CARD". - Enter your bank card details, then tap "SUBMIT". ------------------------- Using an iPhone - On your iOS device, open the SG Bike app. - Tap the hamburger menu bar > "My Wallet". - Tap "TOP-UP". - Tap the bank card icon, then tap "Add New Card...". - Enter your bank card details, the...

How do I remove a bank card?

.Using an Android - On your Android device, open the SG Bike app. - Tap the Image icon , then tap "My Wallet". - Tap "Balance", then tap the bank card logo. - Swipe the card you wish to delete to the left. - Tap "Delete". ------------------------- Using an iPhone - Due to system limitations, this function is currently unavailable. Kindly email us your account number to support@sgbike.com.sg (mailto:support@sgbike.com.sg) for our team to assist you.

I forgot my password, what should I do?

Using an Android device - On your device, open the SG Bike app. - Tap the Image Icon , the enter your phone number. - Tap "NEXT", then tap "Verification Code". - Tap "Get Code", then enter the verification code sent to your phone. - Tap "SUBMIT". ------------------------- Using an iOS device - On your iOS device, open the SG Bike app. - Tap the hamburger menu bar > "Login via Verification Code". - Enter your phone number, then tap "Get Code". - Enter the ...

Can I use SG Bike as a tourist?

As a local company, SG Bike only supports local phone numbers. If you are interested in using our services, you may purchase a SIM card from a local telco.

Why is my account banned?

Bans are given out for repeated violations of indiscriminate parking regulations. Users that park indiscriminately over 3 times may be banned across all bicycle sharing services across Singapore. For more information, please refer to the Land Transport Authority's website: https://www.lta.gov.sg/content/ltagov/en/getting_around/active_mobility/rules_and_public_education/rules_and_code_of_conduct.html