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Account

How do I update my account name?

Using an Android device - On your Android device, open the SG Bike app. - Tap the Image icon , then tap the Image icon again. - Tap "Account Name" and enter your updated account name. - Tap "OK". ------------------------- Using an iOS device - On your iOS device, open the SG Bike app. - Tap the hamburger menu bar , then tap the Image icon. - Tap "Account Name" and enter your updated account name. - Tap "CONFIRM". Note: Your account name must be between 3 to 20 cha...

How do I update my profile picture?

Using an Android - On your Android device, open the SG Bike app. - Tap the Image icon , then tap the Image icon again. - Tap the Image icon again, then choose between "Snap a Photo" to take a new photo or "Album" to choose from your device gallery. - Tap "Done". ------------------------- Using an iPhone - On your iOS device, open the SG Bike app. - Tap the hamburger menu bar , then tap the Image icon. - Tap the Image icon again. A menu will appear allowing you to choose...

How do I update my password?

Using an Android - On your Android device, open the SG Bike app. - Tap the Image icon , then tap the Image icon again. - Tap "Change Password" > "Get Code". - Enter the verification code sent to your phone number. - Tap "Verify" and enter a new password. - Enter the new password again and tap "OK". ------------------------- Using an iPhone - On your iOS device, open the SG Bike app. - Tap the hamburger menu bar , then tap the Image icon. - Tap "Change Password" &...

How do I update my phone number?

Using an Android - On your Android device, open the SG Bike app. - Tap the Image icon , then tap the Image icon again. - Tap "Phone Number" > "Change Phone Number". - Tap "Get Code" and enter the verification code sent to your old phone number. - Tap "SUBMIT" and enter your updated phone number. - Tap "Get Code" and enter the verification code sent to your updated phone number. - Tap "OK". ------------------------- Using an iPhone - On your iOS device, open the SG B...

How do I add a bank card?

Using an Android - On your Android device, open the SG Bike app. - Tap the Image icon , then tap "My Wallet". - Tap "Balance". - Tap the bank card icon, then tap "ADD CARD". - Enter your bank card details, then tap "SUBMIT". ------------------------- Using an iPhone - On your iOS device, open the SG Bike app. - Tap the hamburger menu bar > "My Wallet". - Tap "TOP-UP". - Tap the bank card icon, then tap "Add New Card...". - Enter your bank card details, th...

How do I remove a bank card?

.Using an Android - On your Android device, open the SG Bike app. - Tap the Image icon , then tap "My Wallet". - Tap "Balance", then tap the bank card logo. - Swipe the card you wish to delete to the left. - Tap "Delete". ------------------------- Using an iPhone - Due to system limitations, this function is currently unavailable. Please email us your account number to support@sgbike.com.sg (mailto:support@sgbike.com.sg) for our team to assist you.

I forgot my password, what should I do?

Using an Android device - On your device, open the SG Bike app. - Tap the Image Icon , the enter your phone number. - Tap "NEXT", then tap "Verification Code". - Tap "Get Code", then enter the verification code sent to your phone. - Tap "SUBMIT". ------------------------- Using an iOS device - On your iOS device, open the SG Bike app. - Tap the hamburger menu bar > "Login via Verification Code". - Enter your phone number, then tap "Get Code". - Enter the...

Can I use SG Bike as a tourist?

As a local company, SG Bike only supports local phone numbers. If you are interested in using our services, you may purchase a SIM card from a local telco.

Why is my account banned?

Bans are given out for repeated violations of indiscriminate parking regulations. Users that park indiscriminately over 3 times may be banned across all bicycle sharing services across Singapore. For more information, please refer to the Land Transport Authority's website: https://www.lta.gov.sg/content/ltagov/en/getting_around/active_mobility/rules_and_public_education/rules_and_code_of_conduct.html

How do I delete my account?

Please contact support@sgbike.com.sg (mailto:support@sgbike.com.sg) with your account number for assistance.