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Why am I unable to unlock a bicycle?

Check that your account has a bank card added and does not have a negative balance. This is to prevent misuse of the SG Bike Ride Pass, theft cases, and to curb indiscriminate parking.

Check that you have Bluetooth enabled and a stable internet connection.

Check if the spoke is preventing the lock from opening.

Check that you have matched the ID on the bicycle with the one on the app.

If you are still unable to unlock, you may try unlocking other SG Bikes nearby.

Email us at support@sgbike.com.sg with your phone number and error messages if there are no SG Bikes that can be unlocked.