I got into an accident, what should I do?

We treat all accidents and incidents seriously here at SG Bike. Immediately seek medical assistance by calling: 995 (emergency ambulance, 24/7) 1777 (non-emergency ambulance, 24/7) 90851195 (East Coast Park’s first aid post, open on weekends 9am-7pm) For East Coast Park users, you may use the number written on the lamp posts to guide first responders to your location. Only use this if you are not near to any landmarks. You are also encouraged to reach out to us by emailing an accident incid...

I saw someone stealing/damaging/vandalising an SG Bike, what should I do?

SG Bike takes all vandalism cases seriously. Take a picture. (showing the bicycle's surroundings clearly) Take note of the exact location. (address with postal code) Send us both in an email to support@sgbike.com.sg

What if my SG Bike gets stolen?

SG Bike takes all theft cases seriously. Please contact the police department to start a case before emailing us at support@sgbike.com.sg (mailto:support@sgbike.com.sg) SG Bike reserves the right to demand compensation for case of theft or damages caused by user negligence. Include in the email your name, contact number, residential address, location of theft, and a screenshot of the trip details.

Where can I find the latest promotions?

You may follow us on our social media platforms to receive the latest promotions: Facebook - SG.Bike.Singapore (https://www.facebook.com/SG.Bike.Singapore) Instagram - @sgbikesingapore (https://www.instagram.com/sgbikesingapore/)

Can the SG Bike app unlock Mobikes?

Yes, you may unlock both Mobikes and SG Bikes through the SG Bike app.

Why was I unable to redeem a code?

You can check the terms and conditions of the promo code to see if it is applicable to your account or expired.

Can I ride SG Bikes on Pulau Ubin (or other off-shore islands)?

No, as parking spots are only located in Singapore.

I would like to organise an event using your bicycle, how can I do so?

Looking for bicycles for an event you're hosting? Planning a company retreat or a school night cycling trip? Let us help! With our wide range of bicycle options available, there is surely something for every budget. Drop us an email to info@sgbike.com.sg (mailto:info@sgbike.com.sg) with your event details and our representative will get back to you.

I have other questions, how can I get more help?

Drop us an email at support@sgbike.com.sg (mailto:support@sgbike.com.sg) to allow our team to further assist you.